Product Return Policy & Process

If you received the wrong product in your delivery, please contact our offices immediately – this does not require a return authorization. 

If your product is defective, damaged, leaking, or malfunctioning, we are happy to provide a return, replacement, or exchange to correct the issue. Our return policy:

1. Returns/exchanges/refunds must be initiated within 7-days of purchase. Important: if you are attempting to exchange a product on the same day as delivery, please contact our office immediately as we may be able to swap this with a driver. You will still need to fill out the form below.
2. The original product and packaging (including batch/UID label) must be returned with the request.
3. Product must be unused except for reasonable testing to identify the defect.
4. RMA form must be used to initiate the return/exchange/refund process and approved. RMA authorization will take a minimum of 24 hours and may take up to 72 hours to process due to state record-keeping and controlled substance product management requirements. 
5. Customers are required to provide photo or video documentation of the issue for validation. This can be sent via email reply to the RMA Confirmation email sent after submitting the RMA Form below.
6. Opened or used product returns are subject to validation and approval. Repeated requests or evidence of abuse will result in denial of future returns.
7. Product Exchanges can be made for the same or similar product (same brand and product type, i.e. Stiiizy 0.5g Pod) regardless of sale price from original purchase. Product Swaps are performed when a DIFFERENT product is requested (different brand, or different product type). In a Product Swap, the original purchase price will be applied to the swap for a different product and the customer may be required to pay the difference.
8. Exchanges/Swaps may be performed via delivery, but a delivery fee may apply.
9. RMA requests can only be submitted for the originally purchased item. Previously exchanged items are not eligible for additional returns.
10. Customers must present a valid government ID at the time of exchange or return delivery.
11. We reserve the right to limit returns to one approved return per customer within a 30-day period and to refuse service for habitual abuse of this policy.
12. Once an RMA request is received AND processed, customers will be contacted to schedule the approved exchange, swap, or credit.

Returns and exchanges must be processed, validated, and approved BEFORE they can be completed. We are unable to process returns/exchanges immediately at a Pop-Up Location or during another delivery. State regulations require documentation and inventory tracking prior to authorization. All returns are handled in accordance with California cannabis regulations and track-and-trace requirements.

To begin the return/exchange process, please click here to fill out our RMA form. Please do not forget to reply to the confirmation email you receive with photos of the product and packaging for faster validation.